Customers are solely responsible for providing the correct and accurate standardized shipping address. For packages returned due to an invalid, incomplete, or otherwise incorrect address, customers will be responsible for the original cost of shipping, the cost of return shipping, and a restocking fee equaling 10% of the original purchase price.
Customers with packages requiring an intercept, redirect, or address correction while in transit will be billed $12 to cover the delivery exception fee.
Dr. Meaux’s does not offer refunds or return of any products.
Dr. Meaux’s guarantees that all items make it to the customer undamaged. In the event of a damaged/lossed item, the customer must contact us within 24-48 hours of confirmed delivery. Within a damage claim e-mail, the customer is responsible for listing the item(s) broken and the quantity. Furthermore, the customer must provide clear visual evidence of each broken bottle by attaching a photo to their e-mail.